Our cancellation policy:
If you cancel:
"Cancellation must be sent by email" to: [email protected] ( phone or text will not be accepted as we identify your account and refunds by your email address).
Effective: May 15, 2017
If you cancel your trip - a $150.00 cancellation fee will be charged. Once your trip begins refunds will not be given due to sea sickness and you elect to terminate your trip early.
If we cancel:
We reserve the right to cancel and/or terminate a trip due to weather related or unsafe boating conditions at any time, (this is at the Captain's sole discretion) refunds will be given as stated below:
1.If the vessel has not departed port, a full refund will be issued within 24 hours after scheduled departure trip or your trip can be rescheduled for a different time if all parties are in agreement.
2. If the vessel has departed port and at any time the captain deems it unsafe to continue the excursion, refunds will be prorated based on distance traveled if less than 50% of trip is completed,-- if 50% or more of trip is completed no refunds will be issued. Let us assure you, we make all efforts to complete your trip as scheduled. Please keep in mind weather and seas will be the determining factor and your safety is our utmost concern.
"Cancellation must be sent by email" to: [email protected] ( phone or text will not be accepted as we identify your account and refunds by your email address).
Effective: May 15, 2017
If you cancel your trip - a $150.00 cancellation fee will be charged. Once your trip begins refunds will not be given due to sea sickness and you elect to terminate your trip early.
If we cancel:
We reserve the right to cancel and/or terminate a trip due to weather related or unsafe boating conditions at any time, (this is at the Captain's sole discretion) refunds will be given as stated below:
1.If the vessel has not departed port, a full refund will be issued within 24 hours after scheduled departure trip or your trip can be rescheduled for a different time if all parties are in agreement.
2. If the vessel has departed port and at any time the captain deems it unsafe to continue the excursion, refunds will be prorated based on distance traveled if less than 50% of trip is completed,-- if 50% or more of trip is completed no refunds will be issued. Let us assure you, we make all efforts to complete your trip as scheduled. Please keep in mind weather and seas will be the determining factor and your safety is our utmost concern.